Our Process | White River

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Our Process

Design Without Compromise

Our Process

Your Vision, Elevated to Art

Crafting Your Curiosity

Where Every Detail Tells Your Story

White River offers no-obligation in-store design consultation. We work with a wide range of budgets, and our team of certified designs and remodelers can help you navigate the complex nature of any home remodel. From interior design services such as space planning, custom furniture, window treatments, color design, and lighting design, White River can assist you.

Identifying a clear vision for each design is paramount. Incorporating the latest design and material trends offer our client’s the best insight into the possibilities that their desired space can have. We work with you to explore all of the options to recreate your space that perfectly blends function, style, and beauty to your home’s unique personality. We are committed to uncompromising design, extraordinary quality and finish, and, most importantly, our client’s utmost satisfaction.

At this point, based on structural changes, physical layout changes, and or complexity of any new designs required remodel, we may request the
customer enter into a Design Services Agreement (DSA). This fee is 10% of the current estimate and is deducted off the final project cost, should
the client proceed forward with the project.

If a DSA is entered, White River starts the actual design process. If the project is an Addition, then we involve an architect and engineer for structural
and foundation drawings to begin the design process.

Once the customer has approved all designs, we create a formal proposal and preliminary drawings based on all of the client’s requirements.

Phase One

Discovery

Consutlation & Measure

Approximately 1 to 2 weeks

Initially, we always encourage our prospective clients to visit us at
our Showroom & Design Center (SRDC). However, everyone’s busy
schedule cannot always afford this initially, so a short conversation
via phone or email can suffice. Our goal is to identify the scope of
the client’s project, any unique drivers or constraints, and a basic
working budget.

This is an excellent opportunity to show past work we’ve completed
that is similar to the client’s desired project. Exploring similar
recent projects also allows us to discover and discuss various
materials, functionalities, sizes, and complexities to fully build an
accurate project scope.

It is always encouraged also to provide pictures of the existing
space. It will make explaining the area and desired modifications
much clearer and helps our designers more accurately understand
the unique scope of the project. Once we feel we have discovered a
good understanding of the project and scope, we provide an
estimated timeline and budget range of what we believe the
project’s investment will be.

Based on an agreement that our estimate fits within the customer’s
desired budget, we schedule a site visit.

During the site visit at the
client’s home, we measure all
affected areas, take additional
photos as needed, and further confirm and refine the customer’s detailed requirements as captured through the initial consultation process. If necessary, we can revise the ballpark estimate to ensure once again the project scope is sufficiently accurate to our client’s unique space and needs.

We “may” schedule a 2nd visit to your home to
involve one of our experienced Project Managers to
personally review all of “the technical” complexities
for the construction of the project.

At this point, we invite our clients back to our
Showroom & Design Center to review any revisions
to the proposal and a dive deeper into the timeline,
processes, and procedures to complete their project
as fully defined. Once agreed that the scope is
entirely accurate and there are no other additional
modifications requested, we will finalize an
agreement/contract and collect the deposit to start
the project with our clients officially.

This marks the transition of the Discovery phase
into the Design & Materials Selections phase.

At this point, based on structural changes, physical layout changes, and or complexity of any new designs required
remodel, we may request the customer enter into a Design Services Agreement (DSA). This fee is 10% of the
current estimate and is deducted off the final project cost, should the client proceed forward with the project.

If a DSA is entered, White River starts the actual design process. If the project is an Addition, then we involve an architect and engineer for structural and foundation drawings to begin the design process.

Once the customer has approved all designs, we create a formal proposal and preliminary drawings based on all of
the client’s requirements.

Phase One

Discovery

Consutlation & Measure

Approximately 1 to 2 weeks

Initially, we always encourage our prospective clients to visit us at our Showroom & Design Center (SRDC).
However, everyone’s busy schedule cannot always afford this initially, so a short conversation via phone or email
can suffice. Our goal is to identify the scope of the client’s project, any unique drivers or constraints, and a basic
working budget.

This is an excellent opportunity to show past work we’ve completed that is similar to the client’s desired project.
Exploring similar recent projects also allows us to discover and discuss various materials, functionalities, sizes, and
complexities to fully build an accurate project scope.

It is always encouraged also to provide pictures of the existing space. It will make explaining the area and desired
modifications much clearer and helps our designers more accurately understand the unique scope of the project.
Once we feel we have discovered a good understanding of the project and scope, we provide an estimated timeline
and budget range of what we believe the project’s investment will be.

Based on an agreement that our estimate fits within the customer’s desired budget, we schedule a site visit.

During the site visit at the client’s home, we measure all affected areas, take additional photos as needed, and
further confirm and refine the customer’s detailed requirements as captured through the initial consultation
process. If necessary, we can revise the ballpark estimate to ensure once again the project scope is sufficiently
accurate to our client’s unique space and needs.

We “may” schedule a 2nd visit to your home to involve
one of our experienced Project Managers to personally
review all of “the technical” complexities for the
construction of the project.

At this point, we invite our clients back to our Showroom
& Design Center to review any revisions to the proposal
and a dive deeper into the timeline, processes, and
procedures to complete their project as fully defined.
Once agreed that the scope is entirely accurate and there
are no other additional modifications requested, we will
finalize an agreement/contract and collect the deposit to
start the project with our clients officially.

This marks the transition of the Discovery phase into the
Design & Materials Selections phase.

At this point, based on structural changes, physical layout changes, and or complexity of any new designs required remodel, we may request the customer enter into a Design Services Agreement (DSA). This fee is 10% of the current estimate and is deducted off the final project cost, should the
client proceed forward with the project.

If a DSA is entered, White River starts the actual design process. If the project is an Addition, then we involve an architect and engineer for structural and foundation drawings to begin the design process.

Once the customer has approved all designs, we create a formal proposal and preliminary drawings based on all of the client’s requirements.

Phase One

Discovery

Consutlation & Measure

Approximately 1 to 2 weeks

Initially, we always encourage our prospective clients to visit us at our Showroom & Design Center (SRDC). However, everyone’s busy schedule cannot always afford this initially, so a short conversation via phone or email can suffice. Our goal is to identify the scope of the client’s project, any unique drivers or constraints, and a basic working budget.

This is an excellent opportunity to show past work we’ve completed that is similar to the client’s desired project. Exploring similar recent projects also allows us to discover and discuss various materials, functionalities, sizes, and complexities to fully build an accurate project scope.

It is always encouraged also to provide pictures of the existing space. It will make explaining the area and desired modifications much clearer and helps our designers more accurately understand the unique scope of the project. Once we feel we have discovered a good understanding of the project and scope, we provide an estimated timeline and budget range of what we believe the project’s investment will be.

Based on an agreement that our estimate fits within the customer’s desired budget, we schedule a site visit.

During the site visit at the client’s home, we measure all affected areas, take additional photos as needed, and further confirm and refine the customer’s detailed requirements as captured through the initial consultation process. If necessary, we can revise the ballpark estimate to ensure once again the project scope is sufficiently accurate to our client’s unique space and needs.

We “may” schedule a 2nd visit to your home to involve one of our experienced Project Managers to personally review all of “the technical” complexities for the construction of the project.

At this point, we invite our clients back to our Showroom & Design Center to review any revisions to the proposal and a dive deeper into the timeline, processes, and procedures to complete their project as fully defined. Once agreed that the scope is entirely accurate and there are no other additional modifications requested, we will finalize an agreement/contract and collect
the deposit to start the project with our clients officially.

This marks the transition of the Discovery phase into the Design & Materials Selections phase.

Phase Two

Strategy

Final Design & Selections

Approximately 4 to 8 weeks, depending on scope

Our designer will arrange a visit to our client’s home for a design
consultation to capture the look and feel desired by our client.

Our designer assists our client in navigating the maze of material
selections, colors, textures, fixtures, etc. to ensure the final product
meets or exceeds their expectations.

Our designer will document all the preferred selections, layout to
scale any tile patterns and floor plan diagrams, update any
allowance differences. Our client will then review, approve and sign
for all of the details and modifications outlined during the meeting
or schedule additional visits for follow up.

Once our client and designer have finalized
the selections, we create what we call our
“Red Book,” which is a thoroughly
documented binder inclusive of all selections
and details of the remodeling project that is
kept at on-site for our clients and our on-
site construction team.

This marks the transition of the Design &
Materials Selections phase into the
Construction phase.

During the site visit at the client’s home, we measure all affected
areas, take additional photos as needed, and further confirm and
refine the customer’s detailed requirements as captured through
the initial consultation process. If necessary, we can revise the
ballpark estimate to ensure once again the project scope is
sufficiently accurate to our client’s unique space and needs.

At this point, based on structural changes, physical layout changes,
and or complexity of any new designs required remodel, we may
request the customer enter into a Design Services Agreement
(DSA). This fee is 10% of the current estimate and is deducted off
the final project cost, should the client proceed forward with the
project.

If a DSA is entered, White River starts the actual design process. If the
project is an Addition, then we involve an architect and engineer
for structural and foundation drawings to begin the design process.

Once the customer has approved all designs, we create a formal
proposal and preliminary drawings based on all of the client’s
requirements.

Phase Two

Strategy

Final Design & Selections

Approximately 4 to 8 weeks, depending on scope

Our designer will arrange a visit to our client’s home for a design consultation to capture the look and feel desired
by our client.

Our designer assists our client in navigating the maze of material selections, colors, textures, fixtures, etc. to
ensure the final product meets or exceeds their expectations.

Our designer will document all the preferred selections, layout to scale any tile patterns and floor plan diagrams,
update any allowance differences. Our client will then review, approve and sign for all of the details and
modifications outlined during the meeting or schedule additional visits for follow up.

Once our client and designer have finalized the selections, we create what we call our “Red Book,” which is a
thoroughly documented binder inclusive of all selections and details of the remodeling project that is kept at
on-site for our clients and our on-site construction team.

This marks the transition of the Design & Materials Selections phase into the Construction phase.

During the site visit at the client’s home, we measure all affected areas, take additional photos as needed, and
further confirm and refine the customer’s detailed requirements as captured through the initial consultation
process. If necessary, we can revise the ballpark estimate to ensure once again the project scope is sufficiently
accurate to our client’s unique space and needs.

At this point, based on structural changes, physical layout changes, and or complexity of any new designs required
remodel, we may request the customer enter into a Design Services Agreement (DSA). This fee is 10% of the
current estimate and is deducted off the final project cost, should the client proceed forward with the project.

If a DSA is entered, White River starts the actual design process. If the project is an Addition, then we involve an architect and engineer for structural and foundation drawings to begin the design process.

Once the customer has approved all designs, we create a formal proposal and preliminary drawings based on all of
the client’s requirements.

Phase Two

Strategy

Final Design & Selections

Approximately 4 to 8 weeks, depending on scope

Our designer will arrange a visit to our client’s home for a design consultation to
capture the look and feel desired by our client.

Our designer assists our client in navigating the maze of material selections, colors,
textures, fixtures, etc. to ensure the final product meets or exceeds their expectations.

Our designer will document all the preferred selections, layout to scale any tile
patterns and floor plan diagrams, update any allowance differences. Our client will then
review, approve and sign for all of the details and modifications outlined during the
meeting or schedule additional visits for follow up.

Once our client and designer have finalized the selections, we create what we call our
“Red Book,” which is a thoroughly documented binder inclusive of all selections and
details of the remodeling project that is kept at on-site for our clients and our on-site
construction team.

This marks the transition of the Design & Materials Selections phase into the
Construction phase.

During the site visit at the client’s home, we measure all affected areas, take additional
photos as needed, and further confirm and refine the customer’s detailed requirements
as captured through the initial consultation process. If necessary, we can revise the
ballpark estimate to ensure once again the project scope is sufficiently accurate to our
client’s unique space and needs.

At this point, based on structural changes, physical layout changes, and or complexity
of any new designs required remodel, we may request the customer enter into a Design
Services Agreement (DSA). This fee is 10% of the current estimate and is deducted off
the final project cost, should the client proceed forward with the project.

If a DSA is entered, White River starts the actual design process. If the project is an Addition, then we involve an architect and engineer for structural and foundation drawings to begin the design process.

Once the customer has approved all designs, we create a formal proposal and
preliminary drawings based on all of the client’s requirements.

Phase Two

Strategy

Final Design & Selections

Approximately 4 to 8 weeks, depending on scope

Our designer will arrange a visit to our client’s home for a design consultation to capture the look and feel desired by our client.

Our designer assists our client in navigating the maze of material selections, colors, textures, fixtures, etc. to ensure the final product meets or exceeds their expectations.

Our designer will document all the preferred selections, layout to scale any tile patterns and floor plan diagrams, update any allowance differences. Our client will then review, approve and sign for all of the details and modifications outlined during the
meeting or schedule additional visits for follow up.

Once our client and designer have finalized the selections, we create what we call our “Red Book,” which is a thoroughly documented binder inclusive of all selections and details of the remodeling project that is kept at on-site for our clients and our on-site construction team.

This marks the transition of the Design & Materials Selections phase into the Construction phase.

During the site visit at the client’s home, we measure all affected areas, take additional photos as needed, and further confirm and refine the customer’s detailed requirements as captured through the initial consultation process. If necessary, we can revise the
ballpark estimate to ensure once again the project scope is sufficiently accurate to our client’s unique space and needs.

At this point, based on structural changes, physical layout changes, and or complexity of any new designs required remodel, we may request the customer enter into a Design Services Agreement (DSA). This fee is 10% of the current estimate and is deducted off the final project cost, should the client proceed forward with the project.

If a DSA is entered, White River starts the actual design process. If the project is an Addition, then we involve an architect and engineer for structural and foundation drawings to begin the design process.

Once the customer has approved all designs, we create a formal proposal and preliminary drawings based on all of the client’s requirements.

Phase Three

Building

Schedule & Construction

Approximately 8 to 12 weeks, weeks depending
on project scope

A kickoff meeting is scheduled at the client’s home
with our sales and design to introduce to our clients
our construction team and fully walk through the
entire project scope to be completed. A project start
date will be confirmed with our client, and
construction will begin.

Daily and weekly updates will be communicated to
our homeowners via our CRM tool BuilderTrend
which is available 24/7 to our homeowners. And
when possible, we will directly communicate with
the homeowners as to the status and progress of the
project.

We very much focus on cleanliness and constant,
effective communication during this phase of the
project.

When the construction of the project has been
“substantially” completed, we will meet again with
our client at their home to create a punch list of
what outstanding items need to be addressed,
before ultimately finishing the project. The project is
not complete until our client has agreed that all
items on the punch list are completed. After cleanup
and departure our construction team, and final
walk-through with our project manager, we collect
our final payment for the project. This marks the
transition of the Construction phase into the
Warranty phase.

Phase Three

Building

Schedule & Construction

Approximately 8 to 12 weeks, weeks depending on project scope

A kickoff meeting is scheduled at the client’s home with our sales and design to introduce to our clients our
construction team and fully walk through the entire project scope to be completed. A project start date will be
confirmed with our client, and construction will begin.

Daily and weekly updates will be communicated to our homeowners via our CRM tool BuilderTrend which is
available 24/7 to our homeowners. And when possible, we will directly communicate with the homeowners as to
the status and progress of the project.

We very much focus on cleanliness and constant, effective communication during this phase of the project.

When the construction of the project has been “substantially” completed, we will meet again with our client at
their home to create a punch list of what outstanding items need to be addressed, before ultimately finishing the
project. The project is not complete until our client has agreed that all items on the punch list are completed. After
cleanup and departure our construction team, and final walk-through with our project manager, we collect our
final payment for the project. This marks the transition of the Construction phase into the Warranty phase.

Phase Three

Building

Schedule & Construction

Approximately 8 to 12 weeks, weeks depending on project scope

A kickoff meeting is scheduled at the client’s home with our sales and design to introduce to our clients our construction team and fully walk through the entire project scope to be completed. A project start date will be confirmed with our client, and construction will begin.

Daily and weekly updates will be communicated to our homeowners via our CRM tool BuilderTrend which is available 24/7 to our homeowners. And when possible, we will directly communicate with the homeowners as to the status and progress of the project.

We very much focus on cleanliness and constant, effective communication during this phase of the project.

When the construction of the project has been “substantially” completed, we will meet again with our client at their home to create a punch list of what outstanding items need to be addressed, before ultimately finishing the project. The project is not complete until our client has agreed that all items on the punch list are completed. After cleanup and departure our construction team, and final walk-through with our project manager, we collect our final payment for the project. This marks the transition
of the Construction phase into the Warranty phase.

Phase Four

Support

Warranty

You are a Customer for Life at White River

Following the completion of the construction process and final
walk-through, our client’s will enjoy a comprehensive 3-year labor
and material warranty on all of our work and if applicable, a 10-year
warranty on structural begins.

When our customer has a warranty item, they can contact us at our
Design Center and Showroom so we can capture the information
needed to schedule the repair. We strive to have all warranty items
resolved within 1-2 weeks.

Now you can enjoy your newly remodeled space with your family
and friends for many years to come!

We are very proud of our work at White River, and we may
request to schedule a photographer to come out and professionally
capture the remodel in all its splendor.

Phase Four

Support

Warranty

You are a Customer for Life at White River

Following the completion of the construction process and final walk-through, our client’s will enjoy a
comprehensive 3-year labor and material warranty on all of our work and if applicable, a 10-year warranty on
structural begins.

When our customer has a warranty item, they can contact us at our Design Center and Showroom so we can
capture the information needed to schedule the repair. We strive to have all warranty items resolved within 1-2
weeks.

Now you can enjoy your newly remodeled space with your family and friends for many years to come!

We are very proud of our work at White River, and we may request to schedule a photographer to come out
and professionally capture the remodel in all its splendor.

Phase Four

Support

Warranty

You are a Customer for Life at White River

Following the completion of the construction process and final walk-through, our
client’s will enjoy a comprehensive 3-year labor and material warranty on all of our
work and if applicable, a 10-year warranty on structural begins.

When our customer has a warranty item, they can contact us at our Design Center and
Showroom so we can capture the information needed to schedule the repair. We strive
to have all warranty items resolved within 1-2 weeks.

Now you can enjoy your newly remodeled space with your family and friends for many
years to come!

We are very proud of our work at White River, and we may request to schedule a
photographer to come out and professionally capture the remodel in all its splendor.

Phase Four

Support

Warranty

You are a Customer for Life at White River

Following the completion of the construction process and final
walk-through, our client’s will enjoy a comprehensive 3-year
labor and material warranty on all of our work and if applicable, a
10-year warranty on structural begins.

When our customer has a warranty item, they can contact us at
our Design Center and Showroom so we can capture the
information needed to schedule the repair. We strive to have all
warranty items resolved within 1-2 weeks.

Now you can enjoy your newly remodeled space with your family
and friends for many years to come!

We are very proud of our work at White River, and we may
request to schedule a photographer to come out and
professionally capture the remodel in all its splendor.

Phase Four

Support

Warranty

You are a Customer for Life at White River

Following the completion of the construction
process and final walk-through, our client’s will
enjoy a comprehensive 3-year labor and material
warranty on all of our work and if applicable, a
10-year warranty on structural begins.

When our customer has a warranty item, they
can contact us at our Design Center and
Showroom so we can capture the information
needed to schedule the repair. We strive to have
all warranty items resolved within 1-2 weeks.

Now you can enjoy your newly remodeled space
with your family and friends for many years to
come!

We are very proud of our work at White River, and we may request to schedule a
photographer to come out and professionally
capture the remodel in all its splendor.

TRUSTED CALIFORNIA
HOME REMODELERS

With an A+ rating from the Better Business Bureau and the unbeatable warranties we offer, we’re a company you can trust for all of your home remodeling needs. For added peace of mind, we also
provide a 3-year warranty on labor and materials, as well as a 6-year warranty for any work that is structural in nature.

Contact White River today to learn more about the wide variety of home remodeling services we offer to residents of California.

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